How does Hezzly work?
Hezzly offers two actions: **add a package** if you are looking for a carrier, or **carry a package** if you are traveling and want to make use of your transport. Use the two header buttons to get started, then follow the steps below
Send a package (Add a package)
You have a package to send? Add it, receive offers from carriers, then choose the best option
1. Click on “Add a package”
From the header, start adding your package
2. Enter package information
Provide the departure and arrival address (or city), the date, the weight, and a name or description if needed
3. Make your package visible
Your package becomes visible to carriers and transporters on the platform
4. Receive offers
Carriers can send you price offers and conditions. Compare them and choose the one that suits you best
5. Accept an offer and communicate
Once the offer is accepted, you can contact the carrier through Hezzly in-app messaging (or WhatsApp, SMS, call) to organize the handover
6. Confirm delivery with the PIN code
After handover, share the delivery code (PIN) with the recipient. The courier must enter this code to confirm package delivery
Carry a package (Carry a package)
Are you traveling? Offer to carry packages along your route and receive requests from senders
1. Click on “Carry a package”
From the header, start adding your transport
2. Describe your route and conditions
Indicate departure/arrival, dates, capacity (weight/volume), and your price (e.g. price per kg) if applicable
3. Make your transport visible
Your route becomes visible so senders can contact you
4. Receive requests and respond
You can accept, refuse, or discuss a request. Keep communication clear regarding details and handover
5. Confirm and carry the package
After acceptance, use Hezzly in-app messaging (or WhatsApp, SMS, call) to finalize the meeting point and deliver the package
6. Enter the PIN to validate delivery
At handover, collect the delivery PIN from the recipient, then enter it to officially confirm delivery
Tracking, offers and statuses
Where can you find your packages and transports?
Everything is grouped under **Publications** and **Offers**: active items, sent/received offers, and history
Understanding offer statuses
Each offer has a status: **pending**, **accepted**, or **rejected**. After acceptance, you can communicate via Hezzly in-app messaging (as well as WhatsApp, SMS, call)
Manage your account
From **Profile**, you can edit your information, language, search radius, photo, and preferences